Shipping Policy

DiscountPetMart?s Shipping Policy

Welcome to our shipping policy page where we will take you through the details of our shipping policy.

Cost of Shipping

We offer FREE SHIPPING worldwide, irrespective of the value and size of your order. Whatever be the order, we will deliver the goods without any additional or hidden costs. Moreover, we also offer tracked shipping at minimum charges($4.99).

Dispatch and Delivery

Generally, most of the orders are dispatched within 48 business hours from the time the order was placed. In rare cases, it may take a little longer than usual due to certain unavoidable circumstances.

In case of delivery, orders are normally delivered within 10-15 business days. We take pride in delivering our orders well within stipulated time but due to unavoidable factors (such as customs delay, air traffic, etc), it may take a while. Besides, if your order does not get delivered within 28 business days, we will refund you the whole amount or will re-ship the order once again, provided you have given us the correct address.

For more information on dispatch and delivery, you can contact us via our email ID - or call us on our toll free number - 1-800-865-9179

Return and Refund

We, at DiscountPetMart, only accept order returns that are not tampered with. If the order returned by you is in good shape, we will accept the return. Furthermore, as per our returns policy, we accept only those returns that are of not more than 7 days old from the date of delivery.

In case you are not satisfied with your order, you can ask for a refund. The refund will only reflect in your account after the order you have returned successfully passes our returns test. It might take up to 5 business days for the refund to reflect in your account. You can only claim a refund if the delivery of that particular order is less than 7 days from the day of your refund claim.

For more information on our return and refund policy, get in touch with us via an email - or call us on our toll free helpline 1-800-865-9179


Please note:

The current pandemic has caused disruption in our logistics department, thus some orders might not have tracking option. In such case, we will refund the shipping charges.

MSV Pet Care Pty Ltd., Suite 105, 29-31 Lexington Drive, Bella Vista, NSW 2153, Australia

MSV Pet Care Pty Ltd., Suite 105, 29-31 Lexington Drive, Bella Vista, NSW 2153, Australia