Frequently Asked Questions

What is your shipping cost?

We offer FREE shipping on all orders irrespective of the order value. We also offer tracked shipping at a minimal cost($4.99) for stress free delivery.

When do you dispatch the order?

Most orders are dispatched within 24-48 hours. However, orders that are placed on the weekend or on a public holiday are dispatched the following business day.

How long does it take for delivery?

Orders are dispatched within 24-48 hours and most orders are delivered within 10-15 business days. However, orders may be delayed due to reasons such as postal services, weather challenges or a holiday rush. Therefore, we recommend you to allow us a delivery time of 2 to 3 weeks from the date your order is shipped.

How will you notify me about the order?

You will be notified about your order via a confirmation email. We will send an email of confirmation that will have all details of your order.

How do I know my order is shipped?

Once your order is shipped, a shipping confirmation email is sent to you. If you do not receive a shipping confirmation email within within 24-48 hours please check your spam/junk/promotion folder or email security settings. If you still haven't received the shipping confirmation email, please call us on our toll free number 1-800-865-9179, or email us at support@discountpetmart.com. For delays from our side, our customer care executive will reach you.
Please note: In case of incorrect or incomplete address provided, we would not be able to reship or refund for the same.

Can I change my account details?

Yes! You can change or update your account details anytime by simply logging into your account with us. Or you can call our customer care executive to help you out.

Do you charge in US dollars?

Yes, we do! All our products have been priced in US dollars.

How can I use the coupon code?

It is simple! During checkout, enter the given coupon code and click on ‘Apply’ button.

How can I return an order or exchange the products?

You can easily return or exchange orders by simply 1-800-865-9179 calling us on our toll free 1-800-865-9179 or sending an email at support@discountpetmart.com Ensure you contact us via email or call within 5 days of receiving the order. For more information, visit our Shipping Policy page.

Please Note: For incorrect or incomplete address, we do not reship or issue a refund.

How can I change or update my order?

You can change or update your order by sending us an email at support@discountpetmart.com or calling us on our toll free number 1-800-865-9179. As we try to ship on the same day, please ensure to inform us as soon as possible in case you need to change or update your order.

Please remember once the order is shipped out of our dispatch office, we would not be able to change or update it.

Can I cancel my order?

Yes! At DiscountPetMart, you can cancel the order before your order status is shipped. You can send an email or call us on our toll free number immediately to cancel your order in case it is under processing. Check Shipping Policy for more information.

Will I get a full refund on returning the order?

Yes, we do issue a full refund for the products returned provided you return the products within 4 to 5 working days of receiving your order.

Do you follow a returns and refund process?

Yes, we follow a standardized return and refund process. You will be given RAN (Return Authorization Number) which you have to submit while you take the refund. We will also give you the return address where you can return the products.

P.S: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Also, we request you to NOT post back the products until you contact us.

I face trouble accessing my shopping cart. Can you please help?

If you face trouble accessing your cart, we request you to clear all the cookies in your computer by visiting the cookies settings. In case that does not help, then please call us on our toll free number 1-800-865-9179 and we will assist you.

Your site is declining my card. Can you resolve the problem?

If your payment is declined, contact the bank that issued the credit card. Some banks require you to take prior approval before processing any international transactions. Please request them not to block your transactions with support@discountpetmart.com

Why do I need to pay ‘international fee’ while I make payment to you?

As we are based outside the USA, some of the credit card companies charge an ‘international fee’ or ‘foreign transaction fee’ on products purchased from us. This is a rare occurrence however we do advise customers to check with their banks and use another credit card to avoid these charges.

Is shopping at DiscountPetMart totally secure?

Yes, shopping with us is totally safe and secure. We use the latest Secure Socket Layer (SSL) technology that encrypts the information exchange during all your transactions. Transactions on our website are totally encrypted and we do not sell/share customer’s card details with third parties.

Is my personal data secured with you?

Yes! In accordance to our privacy policy, your personal data is kept private and secured. We strictly adhere to it and shield our customer’s personal and payment information. We do not share any customer information with any third party other than our staff members who carry on the order processing. For more information, check our privacy policy.

Are your products genuine and have good expiry?

As we source products from authentic dealers directly, all our products are genuine and branded. Also, our stock moves fast. Therefore, all our products are fresh and have long expiry dates for shipping.

Will the products be the same as displayed on the site?

Yes! The products displayed on our site are all genuine and will be the same that will be delivered to you.

Why do some images on your website differ from the product received?

All product images are for illustrative purposes only and may differ from the actual product. Sometimes, due to many variations in monitors and browsers, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.

MSV Pet Care Pty Ltd., Suite 105, 29-31 Lexington Drive, Bella Vista, NSW 2153, Australia

MSV Pet Care Pty Ltd., Suite 105, 29-31 Lexington Drive, Bella Vista, NSW 2153, Australia